We ship on Mondays

For the safety of livestock being shipped during extreme temperatures:

• For all livestock we may postpone shipping if the temperature in your area drops below 32 degrees or above 90 degrees.

• We add hot/cold packs to compensate for the temperature during transit.

• Any delay with shipping you will be notified via email.

We only ship out livestock if they have appropriately fasted.

Ensure the delivery address is correct, and someone will be there to promptly open the package upon delivery.

• We will send you a tracking number to the email you provide when ordering.

We cannot guarantee delivery times for UPS, we have no control over their delays. If a package runs significantly late, please email us.

DOA Policy:​

• If any livestock arrive DOA, you need to contact us within ONE hour of delivery by email with a clear picture/video of the fish in the ORIGINAL package.